The Buyer-Seller Messaging
experience Amazon should have built.
The fast, intuitive inbox sellers love from apps like Shopify Inbox — finally on Amazon. AI-drafted replies, one-click refunds, and TOS-safe by design.
Hi, I’ve selected this item and I’m hoping to get it delivered by the weekend.
Is there an express shipping option available?
Built by operators who’ve answered these messages themselves.
Software Partner
Shopify InboxAmazon’s inbox is stuck in 2015.
You’re running a modern business on a support tool that never grew up — and every missed message puts your account on the line.
Zero AI — every reply from scratch
No drafting, no suggestions, no shortcuts. Your team types every single answer by hand — slower than it should be, and rarely as polished as your brand deserves.
Tab-juggling across every account
Selling on multiple marketplaces means toggling between each one just to find the messages. Multiple brands? Multiply the logins, the tabs, and the chaos.
And the clock is always running.
Amazon expects a reply within 24 hours. Let too many slip and your Account Health Rating takes the hit — putting your Buy Box, your rankings, and ultimately your ability to sell at risk. Slow, inconsistent support isn’t just bad service; it’s an account-health liability.
Everything Amazon’s inbox isn’t.
AI writes the reply — you just approve.
DragonReply reads the buyer's message and the full order context, then drafts a ready-to-send response in your brand's voice. Edit if you want, or send in one click.
- Drafted from real order + customer context
- Learns from how you answered similar messages
- One click to send — or tweak first
Hi,
I’ve selected this item and I’m hoping to get it delivered by the weekend.
Is there an express shipping option available?
Hi James,
Thanks so much for reaching out — happy to help get this to you in time!
Your current order has already moved into processing on Amazon’s side, so unfortunately it can no longer be canceled or sped up.
The good news: this item is Prime-eligible and stocked nearby, so the fastest way to have it by the weekend is to place a new order through your Prime account — Prime shipping should get it to you in time.
Once your original order arrives, just start a return through Amazon Customer Service and you’ll be refunded for it.
Looking forward to getting this to you on time!
🇺🇸 Amazon US Refund the customer without leaving the message.
When a buyer deserves a refund, DragonReply proposes it inline. Approve, and it fires through Amazon's official API — then the “you've been refunded” reply goes out, confirmed.
- Full or partial refunds via official SP-API
- Refund first, message second — never a false promise
- Works for FBA and seller-fulfilled orders
Dear Cool Posters Team,
I ordered the Witch-King poster but received the Gandalf design instead. It’s a nice print, but not the one I wanted — so I’m honestly a bit disappointed. Could I get a refund? Thank you.
Dear Bernhard,
So sorry for the mix-up — you were right to expect the Witch-King, and we got this wrong. We’ve refunded your order in full; please keep the Gandalf poster with our compliments.
We’ll fix this in-house so it doesn’t happen again. Thanks for letting us know.
Kind regards,
Daniel
Every store, brand, and marketplace — one inbox.
Stop toggling between Seller Central accounts. DragonReply pulls every buyer message from all your marketplaces and brands into a single, fast inbox.
- All marketplaces, all brands, one screen
- No more account-switching or missed messages
- Every ticket auto-tagged by AI topic
🇺🇸James CarterWhere is my order?Shipping & Tracking🇬🇧Emma WilsonCan I get a refund?Returns & Replacements🇩🇪Lukas WeberIs this in stock?Product Details Q&A🇨🇦Olivia BrownCancel my order pleaseCancel Order🇪🇸Mateo GarcíaInvoice requestInvoice RequestProtect your Account Health Rating.
Every AI-drafted reply is checked against Amazon's messaging policy. DragonReply blocks prohibited links, external URLs, and promotional phrasing before they ever reach a buyer.
- Blocks storefront / product / external links automatically
- Flags promotional phrasing before you send
- Built to keep your Account Health clean
The interface Amazon should have built.
Clean, fast, and keyboard-friendly — the experience sellers love from modern inbox apps, now on Amazon. Plus a native mobile app so you can answer buyers from anywhere.
- Fast, minimal, keyboard-driven UI
- Native mobile app for replies on the go
- Light & dark mode
Plus everything you’d expect from a modern inbox.
Similar past replies
The AI surfaces how you answered messages like this before.
Rules & automation
Auto-classify, auto-assign, and auto-reply to routine questions.
Full order context
Order, customer, and sentiment on every conversation.
Built-in translation
Read and reply in any marketplace language.
Assign to teammates
Route tickets to the right person on your team.
Status & urgency
Close, snooze, mark unread, or flag spam in a click.
Team notes & Slack
Discuss an order internally or push it to Slack.
Notifications your way
Email, Chrome, mobile app, or Slack — however you like.
Stop typing every reply from scratch.
Draft in your voice, refund in one click, and stay TOS-safe — you just approve. Free to start, no card required.